Warranty

The warranty period on products varies between brands and distributors. Generally most products carry a minimum warranty period of 12 Months, with the exception of Guitar Picks, Guitar Strings and Drum Sticks. You can feel safe with the knowledge that your On Line purchase is fully covered by a Manufacturers Warranty and that just because you bought an item over the internet that you are in any way disadvantaged in terms of warranty claims or returns. The same applies for faulty goods, which will fall either within the guidelines of the 14 Day Money Back Guarantee (within 14 days of purchase) or the Manufacturers Warrranty. However, if an item does need to be returned for a Warranty / Faulty Goods Claim, the cost of return must be covered by you and all Warranty / Faulty Goods must be accompanied by their purchase reciept or invoice and must be in their original packaging and in a cardboard box or postage satchel. If you have a query regarding an items Warranty period please contact us here.

Procedure for Warranty Claims:

Send our sales department an email outlining your Warranty Claim.

Inform us as to what steps you would like to take to assist you.

Once your Claim has been approved, and you have recieved a confirmation email, pack your
items(s) in original packaging then inside a box or satchel and return your item to:

Online Sales Dept.
C/-130 High Street,
Cranbourne VIC 3977