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Store news. Product updates. Tips, tricks, advice and more!
“Swiss Army Knife” Inspired By Dustin Kensure of Thrice
Introducing “My Swiss Army Knife,” the latest episode of Ernie Ball Music Man’s
Troubleshooting With a Cool Head
It’s happened to everyone. You turn on your gear that worked great yesterday and
HOW TO ASSIST YOUR CHILD’S LEARNING WITH THE RIGHT PIANO
There are tonnes of studies and articles about the benefits of children learning music.
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SCHECTER C-6 PLUS MODEL OCEAN BLUE BURST
What our customers say…
As a person who lives in Mildura in Regional Victoria I walked into Cranbourne Music to buy a guitar case for my old acoustic guitar which has been passed down for generations. I received prompt customer service at the Elizabeth Street store from the sales assistant. She was very helpful and knew the exact hard cover case I would need for my guitar, even though I did not have the guitar with me on this trip. The sales assistant was very friendly and helpful and if I am back in Melbourne again I will definitely be visiting this store again.
Rachael Berrett
2018-04-20T05:53:52+0000
First time in Cranbourne Music today, just wanted to say a huge thank you to Christian, outstanding customer service. Our son now has his first guitar! Thanks again for your time and effort with him and us. We will be back.
Caroline Ballard
2018-04-09T12:56:30+0000
I was greeted by the boss on the way in and given a brief history of the company after mentioning I’d been to one in the city. I was able to browse at my own leisure and the amount of stock they carried and the quality was just sensational. The staff were all very well informed and had a wealth of product knowledge and had no problems with me trying out some gear and making recommendations based on said gear and preferences. I bought some strings and I noticed they did a better price than what was on the pack as well without having to ask. 10/10 would visit again.
Sam Graffeo
2018-03-23T08:26:20+0000
What a service ☆☆☆☆☆ and most friendly staff i have ever met in any music store. Warm welcome in detail explanation of music instruments. Nat who serviced me had excellent customer service. I recommend everyone who i know to visit here for their music needs.All the best guys. Thank you Michael for warm welcome and good customer service.
Aron Shing
2018-03-10T06:28:04+0000
Great service and communication. Love the BB1200 JH guys, thank you and Maton very much!
Simon Dwyer
2018-03-10T04:07:16+0000
I’ve been a long time customer of Cranbourne Music and I’ll tell you why... they love music and are as passionate about making music as I am and are always willing to have a dialogue with you about your needs. Both Declan at the front counter & Aaron in Hi-tech at Lynbrook have been nothing but friendly and helpful. They don’t mind having a joke and making you feel relaxed in the store and really do go the extra mile when called upon...In response to some of the 1 star reviews I’ve seen here, I have an idea on this breed of customer from 30+ years in customer service in my ‘day job’, trust me I’ve seen it all. All I’ll say is this, you get what you give. For anyone to go into someone’s place of work with a chip on the shoulder and a ‘customer is always right’ attitude of entitlement, you are not negotiating a deal, you’re making demands, which is no way to get what you ‘need’ (as opposed to what you think you want...) just something for you to keep in mind as you go about your day �Thanks for the great service over the years guys (and girls), looking forward to many more making music with you!Peace - Leigh
Leigh Crow
2018-02-25T03:00:04+0000
I've been with these guys ever since I was a kid buying my guitars through the Cranbourne based store. Now they're in Lynbrook with a tricked out store and so many friendly staff who know their stuff. Spoke to Dominic and Christian today who offered amazing customer service and a passion for music that I don't receive elsewhere. I've trusted these guys with my guitars for over 10 years now and will continue doing so. Love your work! ���
James Cooper
2018-02-16T00:57:02+0000
Fantastic people, great service, thank you Kristian my daughter is very happy with her guitar �
Suzannah Stewart
2018-02-06T06:33:31+0000
Have shopped at Cranbourne music a number of times. Bought an amp and mic set up for the daughters singing, the wife bought my bass guitar and I have had various bit's and pieces for my brass bass and every time we got good professional service.
Ken Berg
2018-02-02T10:04:49+0000
Bought my first strat here and has been excellent.Very good service, friendly stuff, high recommended!! Shout out to Sherry who has helped me a lot in decisions of buying guitars, keep up the good work.
John Li
2018-02-02T07:24:31+0000
I have always found shopping with Cranbourne Music an excellent experience, in particular the city store. My most recent purchase was a Fender Elite Jazz IV bass - incredible instrument, by the way - which I finally paid off yesterday. The entire experience was so easy & stress-free. I have always found the staff to be friendly, welcoming, knowledgeable & keen to help. Whenever I walk into the amazing new store in Elizabeth St I somehow feel like I'm at home. Cheers, guys, for everything.
Adri Helle
2018-02-01T21:31:13+0000
Very nice service! Ive bought three fabulous guitars from Cranbourne Music. One of the three is Maton: EM100C, Series No. 2954 1GH. I got my Messiah for very reasonable price! I only paid 3200 bucks for a 4000 bucks guitar! Also, Sherry, the cutest girl who is one of the receptionists helps me a lot. She introduced all the guitars and amplifiers in details, when I am interested in one of the goods.
Vito Chow
2018-02-01T16:39:57+0000
Nice Music store with professional staff and soundable customer service！！Always have happy shopping experience there！
Yunbo Lou
2018-02-01T12:43:33+0000
Have been buying music gears from Cranbourne Music for more than 10 years. They are always my first choice to go to as the great customer service and wide range of products they have. Thanks again for everything and see you guys next time.
RayRay Wang
2018-02-01T08:09:31+0000
I've been a Cranbourne customer for over 10 years. I know the guys in store have the right ear to help me get the sound I want. I've bought pick ups, strings, pick guards, amps, guitars, leads and mics. Software and interfaces. The staff are great help, and I've never had a bad experience. I will keep coming back, best store in Melbourne hands down.
Mike Tea
2018-02-01T03:35:35+0000
Great staff and Great customer service! I had bought my first taylor guitar here. And i got a discount with buying an amplifer togerther.
York HU
2018-02-01T03:00:57+0000
Friendly staff, excellent service, good gears
Elliott Zhang
2018-02-01T02:46:15+0000
It's great to see an Australian music store that still has some Vibe!! Loved the music they were playing and the staff gave me some really helpful advice on getting my pedal chain sounding right! All the staff have been particularly helpful but in particular Tim and Nick were especially helpful in the purchase of my Fender American Custom Strat!5 stars �
Morg Herita
2018-02-01T02:37:15+0000
I've been going to Cranbourne since high school, way back. They have always been my #1 go-to and love chatting to the friendly staff. Family run business and they can always get me what I really need.
Darron Thornbury
2018-02-01T02:33:43+0000
Went to Lynbrook Have been playing for 10 yearsDefinitely the best store I have ever been to The owner is immensely versed in not only the musicality and tone of the instruments but the construction and engineering behind themIt makes it so easy to make an informed decision on a purchase You will always know exactly what you want because you are making an informed decision The bad reviews here are simply inaccurate in my experience They go above and beyond Maybe they are eccentric but they a good people and you will do well whenever you walk into this store
Jack Scullin Brown
2018-01-22T23:13:01+0000
Best music store we'd been to in Melbourne would definitely go again!
Anneliese Sutherland
2018-01-22T23:10:50+0000
great customer service brought a tambourine for a Drag Show the Drag Queen loved it and plugged the store on the night.
Bella Chrissy Tisdall-Halse
2017-11-14T08:35:08+0000
great fun! the man let me play for a very long time and didn't scold me for not buying anything. i'm from sydney where you get removed from a store for looking at a guitar for too long. staff had a great knowledge of guitars and gear. what a fun time i had!
Tommy Adams
2017-11-11T09:34:27+0000
Cranbourne Music has always been a professional business with helpful staff 🙂
Graham Brennan
2017-11-01T21:38:37+0000
Outstanding service from Aaron, will definitely be back again.
Roland Davis
2017-11-01T08:36:47+0000
twas meant 2 b ther b4 6 bc luv guitars nnn people that work there r super nice,,, but wil com back soon,,,,, nicest peopl evr that work there,, <3
Nina Vuitton
2017-09-21T08:02:08+0000
Amazing store been going for years hreat friendly service
Bernard Rundle
2017-08-28T07:23:54+0000
Thanks guysPurchased a Yamaha keyboard todayGreat deal thanks Aaron.
John Tyson
2017-07-29T07:07:37+0000
BEST STAFF EVER work here , I only buy my equipment from here as the knowledge and experience of shopping here is the best
Jacqui As Patsy Cline
2017-07-07T04:53:56+0000
The best in melbourne so far i know of! The atmoshphere there is beyond home like . Would love to visit again there sometime soon!
Elgin Huang Jiale
2017-05-27T09:27:20+0000
Great store.... Thanks to Tim for hooking me up a great deal on a Line 6 Helix, looking forward to putting it through its paces live this weekend. Great looking store and friendly staff, you guys have earnt a repeat customer in me. Cheers.. Rock on.
Ryan Lestrange
2017-05-14T07:29:11+0000
Very happy with my purchases. Nice guys, great service.
Eric Prentice
2017-05-11T07:44:49+0000
Finally bought that digital piano which lovely Kate demonstrated for us some time ago. After doing some research on price, Kate beat the best price we could find online, then assisted us with appropriate music books to increase our skill level. While we've been shopping at Cranbourne Music for many years and always been satisfied customers, this experience has been further reinforced - we'd be reluctant to go anywhere else for our music needs. Thank you Kate!
Colin Parker
2017-05-04T02:50:53+0000
Friendly staff, always smiling and always ready to help. Thanks heaps!
Leighton Markham
2017-04-25T03:50:42+0000
The staffs are all friendly and the store make me feel comfortable, all most popular brands you can buy from here.Next time, I will come back to pick my Fender up.
Kin Tsai
2017-04-15T07:53:48+0000
This is simply the best music store in the country (and I've been in many)....friendly and knowledgeable service in both locations.....the only thing that might make it better is an instore marriage counsellor! Love your work everyone!
Nia McMartin
2017-04-08T06:33:58+0000
FIRST CLASS SERVICE. STAFF CANNOT DO ENOUGH. IF YOU NEED HELP THEY ARE THERE; IF YOU WANT TO LOOK AROUND THEY WILL LEAVE YOU ALONE. BOUGHT GUITAR STAND AND FOOT REST TODAY AND HAD A GOOD LOOK AROUND PLUS HAD A GOOD CHAT ABOUT GUITARS WITH THE STAFF. I COULD NOT BE HAPPIER. KEEP UP THE GOOD WOOK.
John Seabridge
2017-03-01T05:49:12+0000
Had a great experience the staff were friendly and very knowledgeable. Highly recommend. We will not be going anywhere else from now on
Rhiannon Thomas
2017-02-28T07:21:59+0000
Came down to see itchy fingers play and was served by Kate, showing me the fantastic Roland and Yamaha Keyboards. She took the time to show me the many options available. looks like I'll be spending some money now. Great service and prices, thanks Kate��
David Boi
2017-02-11T21:14:32+0000
Such friendly people and ever so helpful, could not have asked for a better place to shop.
Jan. Hadow
2017-01-18T06:28:36+0000
Excellent service and price! We were looking for a digital drum kit very last minute before xmas. They were more than happy to help despite the busy time of year. And managed to order one in the NEXT day!!!
Matt Haysom
2016-12-30T05:37:13+0000
Have alway found the staff polite, attentive & helpful.Not so keen on large display room type environments particularly guitars mounted on high. Too much division between client & merchandise.Hence the score of 4 as opposed to 5.But then again I don't run a successful music retail business, so what do I know.Overall everything is well displayed in sight.What they don't have they're prepared to get where possible.
Christopher Clarke
2016-12-15T11:59:55+0000
Everyone's a fucking lege. The prices are competitive and the gear is top notch.
Nick Themotherland Manuell
2016-11-15T00:02:48+0000
I went in today as I had been having trouble with a sustain pedal I'd bought elsewhere for my daughters keyboard. I nor my daughter could get it to work. The lovely staff were able to help me and 5 minutes later I walked out very happy knowing the sustain pedal did work, Thanks guy's ��
Audra Hopgood
2016-11-11T06:03:28+0000
great store with a massive selection of musical instruments, the staff were mega friendly and were happy to assist me with everything i wanted. will definitely be going back!
Jack Angus
2016-10-31T06:36:57+0000
I went in today and found the staff to be friendly and welcoming. The guys were great at including my daughter which makes a huge difference with a family. The only reason i didnt put a 5 is because they didnt have everything i was after at the time, however they were helpful in finding alternatives. Ill be back for sure.
Jones Town
2016-10-30T08:05:48+0000
Great store. Good gear and friendly staff.Happy customer.
Sebastian Basso
2016-10-12T11:11:17+0000
The new store is excellently situated in their new location. Inside area is large enough to accommodate all the musical gears that they have got to offer. And if you're a serious buyer you can really get a very good deal from any of the friendly staff up to the big boss...who??? give them a visit one of these days and you'll know what and who am I talking about...
Gardie Santos
2016-09-26T07:43:19+0000
Picked up my Gibson Flying V today, no hassles, easy to deal with, great guitar by the way.
Scott Arthur
2016-09-25T12:18:08+0000
Nice friendly atmosphere, the staff know their product and willing to help.I have found them to be very competitive on price too.The new store is fantastic. Well worth a visit.
Jolyon Foster
2016-08-14T10:00:54+0000
I accidentally left a power cord on the counter when making a purchase, was hand delivered to my door 24 hours later.Outstanding effort, thank you
Tim Allan
2016-08-14T01:01:15+0000
Picked up my new Telecaster from the city store today, staff were really helpful I will be going back if I need anything else.
Malcolm Hewison
2016-08-03T11:12:37+0000
I had a mix up on addresses on an online order! I rang and the staff were very helpful and quick to fic what I needed! They didn't hesitate to help and do what they could to fix the problem. Well done! Good old fashioned customer service os still alive....even over the phone! Cheers
Stephen Hehir
2016-07-19T05:37:34+0000
Absolute best bunch of dudes, Christian was so helpful with making sure I got the right guitar I was looking and I couldn't be happier with my purchase, top gear, top service couldn't ask for more!
Jed Elkasovic
2016-06-04T01:05:50+0000
Decided to pick up (ukulele) as an interest/hobby in music. After few practices, realised I love the sound of guitar more than ukulele. Returned my ukulele and top up money for a guitar. Thanks Drew in Cranbourne Music in Melbourne CBD.
Kevin Fong
2016-05-20T03:15:56+0000
Awesome store! Brilliant customer service, really helpful and prompt with ordering esoteric items (like a violin pickup). Highly recommend! I'm definitely shopping here again!
Sasha Čuha
2015-08-15T09:53:15+0000
We have visited three weeks in a row with my11yo daughter Madison Lisa-Ann, after saving her money earned by busking, the wonderful and very knowledgable Caity helped Madison to purchase a new Ukulele at a great price. We went back the next week to order a hard case and then the following week for more bits as she earned more money. Thank you for helping to keep music fun and exciting for her. 🙂 Madison can't wait for the play like a girl nights.
Naomi Bailey
2015-06-15T02:18:51+0000
went in on the 7th december and bought the white jackson kelly style in there, great guitar great deal, great service no probs at all its my favourite guitar now, cheers.
Ryan Trotter
2014-12-07T06:05:29+0000
The most friendly /helpful bunch of guys ever! Fabulous!
Mikardo Gomes
2014-11-27T16:25:36+0000
Great service. Delivered within 24hr of Cranbourne getting my correct cc details!
Tim Hillier
2014-11-19T22:17:06+0000
The best music shop there is ... Killer staff .. Killer deals all round awesome
Conor Pedersen
2014-09-23T05:25:15+0000
Got a sick as guitar signed by mustaine from here today! Great bargain will buy again.
Declan O'donnell
2014-07-09T13:12:40+0000
The staff in the city store are some of the coolest folks I've ever met. Super helpful, super nice and super accommodating to whatever you need. It quickly became my local music shop and it seems it always will be. The service here is top, so don't even think about going anywhere else!
Max Hiscock
2014-05-23T06:11:10+0000
Ordered a Classic Vibe Telecaster back in February, and I have never experienced such brilliant service and customer respect in my life. All round awesome staff that will help you with everything, and everything they do is just perfect. The best place in Melbourne to buy music gear! Love the store! 😀
Jordan Gough
2014-05-16T07:31:32+0000
Put on my new (free) d'Addario NYXL STRINGS & i must say i'm pretty impressed with them, they are the first set of strings that claim all that they are ,so i know what strings i'll be using in the future..
Troy Attard
2014-05-09T07:10:26+0000
Only place to go \m/
Rob Kilby
2014-03-30T07:22:16+0000
Awesome service great bunch of people and friendly attitude @cranbourne music Cranbourne
Jazza Szczotkewycz
2014-01-15T23:22:34+0000
Great service. Well, cant thank the City Store more than enough...you guys rock. 🙂
Wendy Mcgrath
2013-08-03T21:40:54+0000
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