It’s happened to everyone. You turn on your gear that worked great yesterday and
What our customers say…
As a person who lives in Mildura in Regional Victoria I walked into Cranbourne Music to buy a guitar case for my old acoustic guitar which has been passed down for generations. I received prompt customer service at the Elizabeth Street store from the sales assistant. She was very helpful and knew the exact hard cover case I would need for my guitar, even though I did not have the guitar with me on this trip. The sales assistant was very friendly and helpful and if I am back in Melbourne again I will definitely be visiting this store again.
First time in Cranbourne Music today, just wanted to say a huge thank you to Christian, outstanding customer service. Our son now has his first guitar! Thanks again for your time and effort with him and us. We will be back.
I was greeted by the boss on the way in and given a brief history of the company after mentioning I’d been to one in the city. I was able to browse at my own leisure and the amount of stock they carried and the quality was just sensational. The staff were all very well informed and had a wealth of product knowledge and had no problems with me trying out some gear and making recommendations based on said gear and preferences. I bought some strings and I noticed they did a better price than what was on the pack as well without having to ask. 10/10 would visit again.
What a service ☆☆☆☆☆ and most friendly staff i have ever met in any music store. Warm welcome in detail explanation of music instruments. Nat who serviced me had excellent customer service. I recommend everyone who i know to visit here for their music needs.All the best guys. Thank you Michael for warm welcome and good customer service.
I’ve been a long time customer of Cranbourne Music and I’ll tell you why... they love music and are as passionate about making music as I am and are always willing to have a dialogue with you about your needs. Both Declan at the front counter & Aaron in Hi-tech at Lynbrook have been nothing but friendly and helpful. They don’t mind having a joke and making you feel relaxed in the store and really do go the extra mile when called upon...In response to some of the 1 star reviews I’ve seen here, I have an idea on this breed of customer from 30+ years in customer service in my ‘day job’, trust me I’ve seen it all. All I’ll say is this, you get what you give. For anyone to go into someone’s place of work with a chip on the shoulder and a ‘customer is always right’ attitude of entitlement, you are not negotiating a deal, you’re making demands, which is no way to get what you ‘need’ (as opposed to what you think you want...) just something for you to keep in mind as you go about your day �Thanks for the great service over the years guys (and girls), looking forward to many more making music with you!Peace - Leigh
I've been with these guys ever since I was a kid buying my guitars through the Cranbourne based store. Now they're in Lynbrook with a tricked out store and so many friendly staff who know their stuff. Spoke to Dominic and Christian today who offered amazing customer service and a passion for music that I don't receive elsewhere. I've trusted these guys with my guitars for over 10 years now and will continue doing so. Love your work! ���
Have shopped at Cranbourne music a number of times. Bought an amp and mic set up for the daughters singing, the wife bought my bass guitar and I have had various bit's and pieces for my brass bass and every time we got good professional service.
Bought my first strat here and has been excellent.Very good service, friendly stuff, high recommended!! Shout out to Sherry who has helped me a lot in decisions of buying guitars, keep up the good work.
I have always found shopping with Cranbourne Music an excellent experience, in particular the city store. My most recent purchase was a Fender Elite Jazz IV bass - incredible instrument, by the way - which I finally paid off yesterday. The entire experience was so easy & stress-free. I have always found the staff to be friendly, welcoming, knowledgeable & keen to help. Whenever I walk into the amazing new store in Elizabeth St I somehow feel like I'm at home. Cheers, guys, for everything.
Very nice service! Ive bought three fabulous guitars from Cranbourne Music. One of the three is Maton: EM100C, Series No. 2954 1GH. I got my Messiah for very reasonable price! I only paid 3200 bucks for a 4000 bucks guitar! Also, Sherry, the cutest girl who is one of the receptionists helps me a lot. She introduced all the guitars and amplifiers in details, when I am interested in one of the goods.
Have been buying music gears from Cranbourne Music for more than 10 years. They are always my first choice to go to as the great customer service and wide range of products they have. Thanks again for everything and see you guys next time.
I've been a Cranbourne customer for over 10 years. I know the guys in store have the right ear to help me get the sound I want. I've bought pick ups, strings, pick guards, amps, guitars, leads and mics. Software and interfaces. The staff are great help, and I've never had a bad experience. I will keep coming back, best store in Melbourne hands down.
It's great to see an Australian music store that still has some Vibe!! Loved the music they were playing and the staff gave me some really helpful advice on getting my pedal chain sounding right! All the staff have been particularly helpful but in particular Tim and Nick were especially helpful in the purchase of my Fender American Custom Strat!5 stars �
Went to Lynbrook Have been playing for 10 yearsDefinitely the best store I have ever been to The owner is immensely versed in not only the musicality and tone of the instruments but the construction and engineering behind themIt makes it so easy to make an informed decision on a purchase You will always know exactly what you want because you are making an informed decision The bad reviews here are simply inaccurate in my experience They go above and beyond Maybe they are eccentric but they a good people and you will do well whenever you walk into this store
great fun! the man let me play for a very long time and didn't scold me for not buying anything. i'm from sydney where you get removed from a store for looking at a guitar for too long. staff had a great knowledge of guitars and gear. what a fun time i had!
Great store.... Thanks to Tim for hooking me up a great deal on a Line 6 Helix, looking forward to putting it through its paces live this weekend. Great looking store and friendly staff, you guys have earnt a repeat customer in me. Cheers.. Rock on.
Finally bought that digital piano which lovely Kate demonstrated for us some time ago. After doing some research on price, Kate beat the best price we could find online, then assisted us with appropriate music books to increase our skill level. While we've been shopping at Cranbourne Music for many years and always been satisfied customers, this experience has been further reinforced - we'd be reluctant to go anywhere else for our music needs. Thank you Kate!
This is simply the best music store in the country (and I've been in many)....friendly and knowledgeable service in both locations.....the only thing that might make it better is an instore marriage counsellor! Love your work everyone!
FIRST CLASS SERVICE. STAFF CANNOT DO ENOUGH. IF YOU NEED HELP THEY ARE THERE; IF YOU WANT TO LOOK AROUND THEY WILL LEAVE YOU ALONE. BOUGHT GUITAR STAND AND FOOT REST TODAY AND HAD A GOOD LOOK AROUND PLUS HAD A GOOD CHAT ABOUT GUITARS WITH THE STAFF. I COULD NOT BE HAPPIER. KEEP UP THE GOOD WOOK.
Came down to see itchy fingers play and was served by Kate, showing me the fantastic Roland and Yamaha Keyboards. She took the time to show me the many options available. looks like I'll be spending some money now. Great service and prices, thanks Kate��
Excellent service and price! We were looking for a digital drum kit very last minute before xmas. They were more than happy to help despite the busy time of year. And managed to order one in the NEXT day!!!
Have alway found the staff polite, attentive & helpful.Not so keen on large display room type environments particularly guitars mounted on high. Too much division between client & merchandise.Hence the score of 4 as opposed to 5.But then again I don't run a successful music retail business, so what do I know.Overall everything is well displayed in sight.What they don't have they're prepared to get where possible.
I went in today as I had been having trouble with a sustain pedal I'd bought elsewhere for my daughters keyboard. I nor my daughter could get it to work. The lovely staff were able to help me and 5 minutes later I walked out very happy knowing the sustain pedal did work, Thanks guy's ��
I went in today and found the staff to be friendly and welcoming. The guys were great at including my daughter which makes a huge difference with a family. The only reason i didnt put a 5 is because they didnt have everything i was after at the time, however they were helpful in finding alternatives. Ill be back for sure.
The new store is excellently situated in their new location. Inside area is large enough to accommodate all the musical gears that they have got to offer. And if you're a serious buyer you can really get a very good deal from any of the friendly staff up to the big boss...who??? give them a visit one of these days and you'll know what and who am I talking about...
I had a mix up on addresses on an online order! I rang and the staff were very helpful and quick to fic what I needed! They didn't hesitate to help and do what they could to fix the problem. Well done! Good old fashioned customer service os still alive....even over the phone! Cheers
Decided to pick up (ukulele) as an interest/hobby in music. After few practices, realised I love the sound of guitar more than ukulele. Returned my ukulele and top up money for a guitar. Thanks Drew in Cranbourne Music in Melbourne CBD.
We have visited three weeks in a row with my11yo daughter Madison Lisa-Ann, after saving her money earned by busking, the wonderful and very knowledgable Caity helped Madison to purchase a new Ukulele at a great price. We went back the next week to order a hard case and then the following week for more bits as she earned more money. Thank you for helping to keep music fun and exciting for her. 🙂 Madison can't wait for the play like a girl nights.
The staff in the city store are some of the coolest folks I've ever met. Super helpful, super nice and super accommodating to whatever you need. It quickly became my local music shop and it seems it always will be. The service here is top, so don't even think about going anywhere else!
Ordered a Classic Vibe Telecaster back in February, and I have never experienced such brilliant service and customer respect in my life. All round awesome staff that will help you with everything, and everything they do is just perfect. The best place in Melbourne to buy music gear! Love the store! 😀
Put on my new (free) d'Addario NYXL STRINGS & i must say i'm pretty impressed with them, they are the first set of strings that claim all that they are ,so i know what strings i'll be using in the future..